https://useloops.ai/blog Guides for teams running AI voice agents in US collections, insurance and healthcare: FDCPA, Reg F, TCPA, HIPAA, call QA and release testing. en-us Wed, 23 Sep 2026 17:45:00 -0400 https://useloops.ai/blog/audit-ai-voice-agent-calls https://useloops.ai/blog/audit-ai-voice-agent-calls Wed, 23 Sep 2026 17:45:00 -0400 QA and audit To audit AI voice agent calls, split your standard operating procedure into numbered, testable rules that your compliance lead approves, then grade every call against each rule. Every verdict should carry the quoted transcript line, the tool-call record, the rule version and the grader version. Send calls a transcript can't settle to a person, calibrate against your own reviewers, and compare miss rates between releases. https://useloops.ai/blog/fdcpa-reg-f-ai-collection-calls https://useloops.ai/blog/fdcpa-reg-f-ai-collection-calls Wed, 23 Sep 2026 17:45:00 -0400 Collections compliance An AI collection agent follows the same FDCPA and Regulation F (12 CFR part 1006) rules as a human collector. On each call it must confirm the right party before any account detail, give the 1692e(11) debt collector disclosure, call only between 8 a.m. and 9 p.m. in the consumer's time zone, stay within the seven-in-seven call presumption, leave only limited-content voicemails, and honor stop, dispute and attorney requests. https://useloops.ai/blog/tcpa-consent-ai-voice-calls https://useloops.ai/blog/tcpa-consent-ai-voice-calls Wed, 23 Sep 2026 17:45:00 -0400 Collections compliance Under the FCC's February 2024 declaratory ruling (FCC 24-17), AI-generated voices are "artificial" voices under the TCPA, so AI voice calls need the same consent as prerecorded calls: prior express consent for informational calls to cell phones, prior express written consent for telemarketing, and limits on calls to residential lines. Each message must identify the caller, and consent can be revoked by any reasonable means. https://useloops.ai/blog/voice-agent-release-regression https://useloops.ai/blog/voice-agent-release-regression Wed, 23 Sep 2026 17:45:00 -0400 Release testing Voice agent regression testing checks that a new release doesn't break rules the last one followed. Simulated suites catch many breaks but can't reproduce real callers, live tool failures or every rule a prompt change touches. So tag every live call with its agent version and compare each rule's miss rate between versions on the same weeks, call mix and grader version, with a confidence interval. https://useloops.ai/blog/llm-judge-call-qa https://useloops.ai/blog/llm-judge-call-qa Wed, 23 Sep 2026 17:45:00 -0400 QA and audit An LLM judge can grade every call transcript against written rules, and strong models agree with human raters often enough to be useful for triage and trends. It falls short when an examiner asks who approved each rule, which grader version produced a verdict, what line it relied on, what happens when a transcript can't settle a rule, and how often it passed calls your reviewers failed. https://useloops.ai/blog/hipaa-ai-voice-agents-patient-access https://useloops.ai/blog/hipaa-ai-voice-agents-patient-access Wed, 23 Sep 2026 17:45:00 -0400 Healthcare A HIPAA-compliant AI voice agent verifies the caller's identity and authority before disclosing any protected health information, keeps its tools and transcripts to what the call needs, tells family only what relates to their role, honors confidential-communication requests, keeps voicemails minimal, and runs under a business associate agreement with every vendor that stores audio or transcripts. HIPAA sets these outcomes; your standard operating procedure sets the script. https://useloops.ai/blog/ai-voice-agents-insurance-claims-calls https://useloops.ai/blog/ai-voice-agents-insurance-claims-calls Wed, 23 Sep 2026 17:45:00 -0400 Insurance An AI voice agent on insurance claims calls must verify the caller before discussing a claim, state coverage only from the policy record, never promise an outcome, treat a reported loss as notice and log it so the acknowledgment deadline is met, point disputes to appeal and insurance department review, and disclose recording where all-party consent applies. Most states base these duties on NAIC model law #900. https://useloops.ai/blog/ai-voice-agent-revenue-by-release https://useloops.ai/blog/ai-voice-agent-revenue-by-release Wed, 23 Sep 2026 17:45:00 -0400 Measurement Measure AI voice agent ROI from payment records, not minutes or containment. Credit each payment to the release that handled the account's last call before it posted, within a fixed window such as 30 days. Compare releases on the same weeks, clients, and balance and age bands, put a 95 percent range on every difference, and count human transfer and review time in cost per resolved call.